When I think of first impressions, I think of those moments when we first encounter someone and hope that the interaction will be lasting — a moment that reflects who we truly are at heart. But the challenge I’ve discovered is that first impressions aren’t always accurate indicators of who a person really is.
I can’t tell you how many times I’ve met someone for the first time under less-than-ideal circumstances. Sometimes it was during my time working in a call center, when a conversation began with frustration on the other end of the line. Other times, it was in a clinic setting, meeting patients who were hurt, upset, or simply having a bad day. Those encounters often came with tension, sadness, or misunderstanding — moments that didn’t necessarily show who either of us really were.
Through experiences like these, I’ve learned the importance of giving people grace. The moment we meet someone might not be their best moment — or ours. And if we’re not careful, that first impression can leave a lasting mark, one that doesn’t truly represent the heart of a person.
So rather than leaning too heavily on first impressions, I try to approach people with compassion and curiosity. I want to take the time to get to know them beyond the surface of that initial meeting — whether it’s personal or professional, brief or ongoing.
As for me, the first impression I hope to give is one of kindness. That’s always my goal — to move with love and lead with kindness, even when it’s hard, even when I’m tired, anxious, or upset. Because at the end of the day, how I respond to others — especially in those first encounters — is a reflection of who I am choosing to be.
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